Terms & Conditions

Terms and Conditions

DS Custom Toolboxes will only process your order once a deposit of 50% has been received. To avoid a delay to your order estimation of delivery and any misunderstanding of the order requirements, please ensure you have completed the Order Approval Form and made your deposit payment on-time.

If the customer wishes to cancel the order after paying the deposit, the deposit will only be refunded when the cancellation request is received in writing on the same day as payment has been made. In any other circumstances, the deposit is forfeited for materials/components and/or time already allocated to the order.

It is the customers responsibility to ensure the designs and dimensions meet his/her requirements. DS Custom Toolboxes will not take any responsibility for any liability caused by the design which is singed off by the customer.

Unless specifically requested by the customer in writing, DS Custom Toolboxes will not be liable for protecting certain design patterns. DS Custom Toolboxes will retain the rights to use any design patterns that have been produced previously.

Delivery estimation turnaround times provided by DS Custom Toolboxes are estimates only and will fluctuate depending on the work load and third-party supplier/ services. If the delivery time is a crucial factor for you, please ensure this is written on your Order Approval Form and is acknowledged specifically with our sales staff.

DS Custom Toolboxes will not dispatch the completed goods to a customer whom hasn’t paid in full unless prior arrangement has been agreed with management at the time of ordering or the customer has an account.

Please ensure that your contact details are correct and updated when required. It is the customers responsibility to pick up after receiving pick up notice from DS Custom Toolboxes within 7 days. If the customer cannot collect within this time frame, then they are to make payment in full and then arrangement for collection on a later date can be arranged within a 3-month period. Any item that hasn’t been collected during this time will be retained, sold by DS Custom Toolboxes without notice and payment forfeited by the customer.

DS Custom Toolboxes will collect customers private information, such as contact phone, address, full name and email address etc but will never disclose to any third party without the customers written consent.

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